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Job Title:  Customer Services Representative

Division:  Shore Transit

Classification:  Regular Full-Time/40 hours per week

Shift:  Monday through Friday 10a-7p and/or 8a-5p, occasional Saturday required

Salary: $11.79 hour plus a full benefit package

Deadline to apply: Until filled

 

DUTIES AND RESPONSIBILITIES:

 

  •   Provides clerical and communication support for Shore Transit
  •   Greet and assist visitors, answer phones
  •   Explain services to potential clients and customers, identifies available solutions to meet customer needs
  • Maintains client database in Trapeze software, performing data entry and retrieval
  • Prepares daily ride schedule and customer roster
  • Assists customers with bus schedules
  • Coordinates scheduling for customers at transfer points
  • Prepares drivers’ manifests each day

 

 

REQUIREMENTS:

 

  • Database skills, and ability to learn Trapeze software
  • Strong focus on customer service
  • Knowledge of the Tri-County area (Wicomico, Worcester & Somerset)
  • Strong organizational skills, attention to details
  • Clear speaking and courteous demeanor
  • Clerical office skills

 

BENEFITS:

  • State of Maryland Employees Health & prescription coverage for you & your family
  • Dental, Vision, Life, AD&D, Long Term Disability Insurances
  • Maryland State Retirement
  • Annual, Personal & Sick Leave
  • Holiday Pay

 

If you are interested in applying for this position, please complete an employment application/resume and submit it by email to jobs@lowershore.org ;or by fax at 410-341-8979. You can go to our web site, www.tcclesmd.org and access our Employment Application form online.

 

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Job Type: Full Time
Job Location: Shore Transit
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