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Expired on: Oct 5, 2021

Job Title:  Front Desk Customer Services              

Division:  Lower Shore Workforce Alliance

Classification: Non-Exempt

Shift:  Monday – Friday; 8a-1p

Salary: $14.00 hourly    

Deadline to apply: Until position is filled

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet all customers entering the American Job Center. Determine the nature of their visit and direct them to the appropriate office.
  • Use Easy Lobby system to check customers into the building. Print each a Visitor Badge to wear while in the building.
  • Be the first point of contact for all customers interested in the WIOA program. This would be in person or by phone, answer general questions and transfer to WIOA intake.
  • Answer a multi-line phone system. Transfer callers to the appropriate office or give them the correct phone number to contact.
  • Keep the daily events monitors up to date
  • Receive all Fed-Ex, UPS, Staples and other vendor packages delivered to the AJC. Notify the appropriate agency or person concerning the delivery.
  • Throughout the day, ensure the Welcome Center is kept tidy. Ensure flyers and brochures are current.
  • Monitor security cameras in relation to the AJC. Contact the Administration, or Supervisor, of any suspicious or inappropriate behavior.
  • Assist with updating the calendar with room reservations.
  • Set up equipment, such as laptop, projector, etc., for meetings requiring their use. Ensure the room is kept tidy after each use. Remove and properly store equipment after each meeting.
  • Encourage customers to complete a customer satisfaction survey at the kiosk.

REQUIREMENTS:

  • Clear, pleasant speaking voice, excellent customer service skills
  • Calm, confident demeanor and professional appearance
  • Ability to handle difficult or confusing situations
  • Computer aptitude helpful
  • Ability to multi-task and work under pressure

If you are interested in applying for this position, please submit your resume by email to jobs@tcclesmd.org, fax 410-341-8979 or complete an Employment Application at www.tcclesmd.org.  .   

Equal Opportunity/Affirmative Action Employer

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