Job Title:  AJC Navigator

Reports to:  LSWA Director

Division:  Lower Shore Workforce Alliance

Classification:  Full-time, non-exempt

Salary: $31,200 annualized

Deadline to apply: Open until filled


The Tri-County Council for the Lower Eastern Shore of Maryland is seeking a Grant Manager for its’ workforce division. A division of Tri-County Council, the Lower Shore Workforce Alliance (LSWA) provides Title 1 Adult, Dislocated Worker, and Youth programs under the Workforce Innovation and Opportunity Act (WIOA) of 2014. LSWA serves the three lower counties of Maryland’s Eastern Shore: Somerset, Wicomico and Worcester.



  • Greet visitors that enter the American Job Center (AJC)
  • Conduct a short interview with the visitor to determine their needs
  • Provide visitors with information regarding services available at the AJC and offsite partners. Provide a direct connection to service providers.
  • Maintains knowledge of community resources. Utilizes community, training, and educational resources to refer visitors for other support services.
  • Performs basic data entry into spreadsheets and automated systems.



  • Knowledgeable and comfortable using internet and Microsoft Office
  • Prior customer service experience is required
  • Qualities: logical, team work, leadership, multi-tasker, time management and attention to detail
  • Strong communication skills
  • Employment contingent on satisfactory results of mandatory background check



  • State of Maryland Employees Health & prescription coverage at employee level
  • Dental, Vision, Life, and AD&D Insurances available
  • Annual, Personal & Sick Leave
  • Participation in the Maryland State Retirement & Pension System
  • Holiday pay



If you are interested in applying for this position, please notify Human Resources in writing by email at jobs@tcclesmd.org; by fax at 410-341-8979. You must include a resume or employment application detailing your experience as it relates to this position.


Equal Opportunity/Affirmative Action Employer

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