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Job Title:  Customer Services Representative/Scheduler

Division:  Shore Transit

Classification:  Regular Full-Time/40 hours per week

Shift:  Monday through Friday 830a-530p, occasional Saturday required

Salary: $14.00 hour plus a limited benefit package

Deadline to apply: Until filled

DUTIES AND RESPONSIBILITIES:

  •    Provides clerical and communication support for Shore Transit
  •    Create the drivers route for the next business day by scheduling rides and assigning them to the correct drivers
  •    Contact with origin-to-destination drivers regarding their routes
  •    Greet and assist visitors, answer phones
  •    Explain services to potential clients and customers, identifies available solutions to meet customer needs
  •    Maintains client database in Trapeze software, performing data entry and retrieval
  •    Prepares daily ride schedule and customer roster
  • Assists customers with bus schedules
  •    Coordinates scheduling for customers at transfer points
  •    Prepares drivers’ manifests each day

REQUIREMENTS:

  • Database skills, and ability to learn Trapeze software
  • Strong focus on customer service
  • Knowledge of the Tri-County area (Wicomico, Worcester & Somerset)
  • Strong organizational skills, attention to details
  • Clear speaking and courteous demeanor
  • Clerical office skills

BENEFITS:

  • State of Maryland Employees Health & prescription coverage at the employee level
  • Dental, Vision, Life, AD&D, Long Term Disability Insurances are available
  • Annual, Personal & Sick Leave
  • Holiday Pay

If you are interested in applying for this position, please complete an employment application/resume and submit it by email to jobs@lowershore.org ;or by fax at 410-341-8979. You can go to our web site, www.tcclesmd.org and access our Employment Application form online. 

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

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