Expired on: Jun 25, 2021

Job Title:  Front Desk Customer Service

Division:  Lower Shore Workforce Alliance

Classification: Non-Exempt

Shift:  Monday – Friday

Salary: $14.00 hourly; Full Benefit Package         

Deadline to apply: Until position is filled




  • Greet all customers entering the American Job Center. Determine the nature of their visit and direct them to the appropriate office.
  • Use Easy Lobby system to check customers into the building. Print each a Visitor Badge to wear while in the building.
  • Be the first point of contact for all customers interested in the WIOA program. This would be in person or by phone, answer general questions and transfer to WIOA intake.
  • Answer a multi-line phone system. Transfer callers to the appropriate office or give them the correct phone number to contact.
  • Keep thedaily events monitors up to date
  • Receive all Fed-Ex, UPS, Staples and other vendor packages delivered to the AJC. Notify the appropriate agency or person concerning the delivery.
  • Throughout the day, ensure the Welcome Center is kept tidy. Ensure flyers and brochures are current.
  • Monitor security cameras in relation to the AJC. Contact the Administration, or Supervisor, of any suspicious or inappropriate behavior.
  • Assist with updating the calendar with room reservations.
  • Set up equipment, such as laptop, projector, etc., for meetings requiring their use. Ensure the room is kept tidy after each use. Remove and properly store equipment after each meeting.
  • Encourage customers to complete a customer satisfaction survey at the kiosk.



  • Employment contingent on satisfactory results of mandatory background check
  • Knowledgeable and comfortable using internet and Microsoft Office



  • State of Maryland Employees Health & prescription coverage at employee level
  • Dental, Vision, Life, and AD&D Insurances available
  • Annual, Personal & Sick Leave
  • Participation in the Maryland State Retirement & Pension System
  • Holiday pay




If you are interested in applying for this position, please submit your resume by email, fax 410-341-8979 or complete an Employment Application at www.lowershore.org.  .

Equal Opportunity/Affirmative Action Employer

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